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Retrieval Augmented Generation can help you save valuable time & resources. Learn how with a simple example!

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Image a person who has an immaculate English vocabulary. You want to hire this person as your customer care agent. Although this person has the ability to impress & address your customers guaranteeing their satisfaction, he is not aware of your company or product’s working.

So how do you leverage his “language” skills for your benefit?

You Provide Context.

By providing context, it doesn't mean you hand over all your company's documentation for him to learn or keep as a reference, instead ‘context’ here means — a smaller piece of information that is very closely linked to the queries the customers have.

If the customer mentions problem ‘A’, the agent must be presented with a small doc that only mentions problem ‘A’. While saving a lot of time & resources, it also increases the chances of a…